How much is delivery?
Delivery is £3.99 up until an order value of £30. Over £30 it's free.
Is it free delivery (over £30) all over the UK?
It is. It's a Next Day service. However the more remote parts of the country will be two to three days.
How long does delivery take?
Standard is now Next Working Day. (Working day's being Mon to Fri and excluding Bank Holidays) We use a combination of Royal Mail and UK Mail - your order shipment email will give you the details. This only applies to orders placed Monday to Thursday before 12pm. Order placed on Friday will be delivered Monday. Ordering for example after the cut-off on a Friday would mean that the goods would be picked on the next working day (the Monday) and then out for next day from then. (And if the Monday was a Bank Holiday then out on the Tuesday for delivery Wednesday).
What if I need it more quickly?
As it stands we don't have timed or weekend deliveries. However we should be able to work with you. If you need the products more quickly then please just let us know.
Do you deliver Saturdays and Sundays?
We don't unfortunately. All our delivery times are based on working days. For example placing a 'Premium' Next Day delivery on a Friday would result in you getting the product on Monday. We can organise Saturday deliveries. Simply get in touch with us for a quote on these.
Is my delivery tracked?
It depends. If it's coming to you via Royal Mail then it isn't. (It will tell you which methods it's coming both when you checkout and on the confirmation email). If it's being sent via UK Mail, then you'll get an email with a tracking number and a link to follow.
Is next day available all over the UK?
Unfortunately not. The exact list changes often so do get in touch with us to check. However if your postcode is one of the ones listed below then unfortunately we're unlikely to be able to offer a next day service. Our courier works with local partners. The exact time varies but will be around 2-3 days.
|Post codes excluded from Next Day|
|SCOTLAND||HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3|
|NORTHERN IRELAND||All BT postcodes.|
|OTHER REGIONS||M8, IM9, IM99, TR21, IM1, TR22, IM2, TR23, IM3, TR24, IM4, TR25, IM5, IM6, IM7, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41 and all other IM postcodes|
Do you ship internationally?
We do, we use a combination of services Internationally. We use DPD European Road and Fed Ex. We only used tracked services and delivery times and costs depend on the destination. Simply enter your address at the checkout to find the cost to your country.
How long is delivery to my country?
This depends on the country. But when you get to the checkout page; the time, service and cost should show up. If you have any problems or need any other information then let us know. Note: Shipping a small number of products internationally can work out expensive. However the product is small, so ordering more doesn't change the delivery price. Order more and save when shipping overseas.